bv22 Privacy Policy — Your Data, Your Rights

1. Introduction

bv22 operates https://bv22.app, an online casino and sports betting platform serving players in Bangladesh. In the course of providing this service, bv22 collects and processes certain personal data belonging to registered players and visitors to the platform. bv22 takes its data protection obligations seriously and is committed to handling all personal data lawfully, fairly, and transparently.

This Privacy Policy applies to all personal data collected by bv22 through the bv22.app website and any associated services. By registering an account on bv22 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Personal Data We Collect

bv22 collects personal data from players in the following categories:

• Registration data: When you create a bv22 account, we collect your name, date of birth, registered mobile number, and any other information you provide during the registration process. This information is required to verify your eligibility, confirm your age (21+), and establish your account.
• Payment data: bv22 processes deposits and withdrawals exclusively via bKash, Nagad, Rocket, and Upay. In connection with payment processing, bv22 receives and retains the mobile wallet numbers associated with your transactions and the transaction reference identifiers issued by the payment provider. bv22 does not store full financial account credentials.
• KYC verification documents: Where bv22 requests age or identity verification, you may be required to submit documentation such as a national identity card, passport, or other government-issued identification. These documents are collected and retained solely for the purposes of identity and age verification and are not used for any other purpose.
• Technical and usage data: bv22 automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type, session duration, pages visited, and game activity. This data is used to maintain platform security, detect fraudulent activity, and improve the platform experience.
• Communications data: If you contact bv22 customer support by email or any other channel, bv22 retains records of those communications, including the content of messages and any supporting documentation you provide. This information is retained for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

bv22 uses the personal data it collects for the following purposes only:

• Account creation and management: To register your account, verify your identity and age, maintain your account in good standing, and process any changes you make to your account settings.
• Payment processing: To process deposits and withdrawals via your registered bKash, Nagad, Rocket, or Upay mobile wallet, verify that transactions originate from your registered payment method, and maintain records of your transaction history for account management and dispute resolution.
• Platform security and fraud prevention: To monitor account activity for signs of fraud, money laundering, unauthorised access, or other prohibited conduct; to enforce our Terms & Conditions; and to protect the integrity of the bv22 platform and the security of all players.
• Responsible gaming compliance: To support our responsible gaming obligations, including age verification, monitoring of gameplay patterns that may indicate problem gambling behaviour, and facilitating player-requested self-exclusion and deposit limit tools.
• Customer support: To respond to your enquiries, resolve disputes, and communicate with you regarding your account, transactions, promotions, or any matter relating to your use of the bv22 platform. bv22 does not send unsolicited marketing communications.

4. Payment Data and Financial Privacy

All deposits and withdrawals on the bv22 platform are processed exclusively via mobile financial services (bKash, Nagad, Rocket, Upay). bv22 does not process, store, or transmit credit card numbers, bank account numbers, or any other traditional financial credentials. The only payment-related data retained by bv22 is your registered mobile wallet number and the transaction reference IDs generated by the respective payment provider at the time of each transaction.

Transaction data is retained for a minimum of five years from the date of the transaction in order to satisfy bv22's internal audit obligations and to facilitate resolution of any payment disputes that may arise. After this retention period, transaction records are securely deleted or anonymised unless a specific legal or regulatory obligation requires their continued retention.

5. Cookies and Technical Tracking

bv22 uses cookies and similar technical tracking mechanisms to maintain your session on the platform, remember your preferences, and collect aggregate usage statistics. The following types of cookies are used on bv22:

• Essential session cookies: Required for the basic operation of the platform, including maintaining your logged-in state, keeping your account session secure, and ensuring that game results are correctly attributed to your account. These cookies cannot be disabled without preventing the platform from functioning correctly.
• Preference cookies: Used to remember your display preferences and settings between visits, so that you do not need to reconfigure the platform each time you log in. These cookies do not collect personally identifiable information.
• Analytics cookies: bv22 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is processed in aggregate form only and cannot be used to identify individual players.

You may configure your mobile browser to block or delete cookies. However, disabling essential session cookies will prevent you from logging into your bv22 account. bv22 does not use cookies to track your activity on other websites or to serve targeted advertising.

6. Third-Party Data Sharing

bv22 does not sell, rent, or trade your personal data to third parties. bv22 may share limited personal data with third parties only in the following strictly defined circumstances:

• Payment processing partners: bv22 shares the minimum necessary payment data with mobile financial service providers (bKash, Nagad, Rocket, Upay) solely for the purpose of processing your deposit and withdrawal transactions. These providers operate under their own privacy policies and data protection standards.
• Game content providers: bv22 uses licensed game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers for the purpose of game result verification and RNG certification compliance. No personally identifiable player data is shared with game content providers.
• Legal and regulatory requirements: bv22 may disclose personal data when required to do so by applicable law, regulation, court order, or legitimate law enforcement request. bv22 will, where legally permissible, notify affected players before making such a disclosure.

bv22 does not use your personal data for cross-platform advertising, does not share it with data brokers, and does not permit third-party marketing networks to track users on the bv22 platform.

7. Data Retention

bv22 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. As a general principle: active account data is retained for the duration of your account relationship with bv22; KYC verification documents are retained for a minimum of five years from the date of verification; transaction records are retained for a minimum of five years from the transaction date; and customer support correspondence is retained for a minimum of two years from the date of the last communication in a given thread.

When personal data is no longer required to be retained, bv22 will either securely delete it or anonymise it so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

9. Data Security

bv22 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the bv22 platform is encrypted using 256-bit SSL (Secure Socket Layer) technology. Player account passwords are stored using strong one-way cryptographic hashing. Access to personal data within bv22 is restricted on a strict need-to-know basis and is limited to authorised personnel only.

While bv22 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, bv22 will take prompt action to contain the breach and will notify affected players in accordance with applicable data protection obligations.

10. Children and Minors

The bv22 platform is strictly for adults aged 21 and above. bv22 does not knowingly collect personal data from any person under the age of 21. If bv22 becomes aware that personal data has been collected from a person under 21, that data will be immediately deleted and the associated account closed. If you believe that a person under 21 has registered a bv22 account, please contact [email protected] immediately.

11. Changes to This Privacy Policy

bv22 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, the updated policy will be published on this page with a revised effective date. Where bv22 considers a change to be significant, we may notify registered players via their registered contact details. Your continued use of the bv22 platform after any published change constitutes your acceptance of the updated Privacy Policy.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or bv22's handling of your personal data, please contact the bv22 support team by email. All privacy-related correspondence is handled confidentially and responded to within a reasonable timeframe.

Privacy enquiries: [email protected] — Please include your registered mobile number and a brief description of your query. Do not include your account password or full financial account details in any email correspondence. The bv22 team will never ask for your password by email.